Job Description

  • Provide customer service via various channels (calls, live chats)
  • Work with online shopping platforms (Shopee, Lazada) live stream on sales
  • Promote online shopping platforms’ (Shopee, Lazada) products including commercial IT products
  • Act quickly to resolve customer issues
  • Identify and relate to user’s different skill levels, and respond appropriately
  • Explain technical terms, issues, and processes clearly over the phone
  • Perform logical troubleshooting – ask appropriate questions to get comprehensive description of the problem, logically check possible causes and identify actual root issue, efficiently research issues and resolutions, implement appropriate resolution
  • Provide detailed case logging, showing good writing skills – case notes must be clear and comprehensive 

Job Requirements

  • Applicants need to be at least 1-year customer service/ similar field/ experience in call center environment
  • Require basic IT knowledge.
  • Excellent in interpersonal skills and communication skills
  • High level of integrity and confidentially
  • Able to work with minimum supervision and able to work in a team
  • Able to work Monday to Friday in Bukit Jalil office
  • Required language(s): Bahasa Malaysia, English
  • Additional languages(s): Vietnamese, Filipino, Indonesian, Thai (any one of 
    these would be an added advantage)

       full time

       Customer Service