Job Description

  • Provide customer service via various channels (calls, whatsapp, live chat and zoom).
  • Work with live streaming team on sales.
  • Act quickly to resolve customer issues.
  • Identify and relate to user’s different issue level, and respond appropriately.
  • Explain technical terms, issues, and processes clearly over the phone
  • Perform logical troubleshooting – ask appropriate questions to get comprehensive description of the problem, logically check possible causes and identify actual root issue, efficiently research issues and resolutions, implement appropriate resolution
  • Provide detailed case logging, showing good writing skills – case notes must be clear and comprehensive 

Job Requirements

  • Applicants need to be at least 1-year customer service/ similar field/ experience in call center environment
  • Require basic IT knowledge.
  • Excellent in interpersonal skills and communication skills
  • High level of integrity and confidentially
  • Able to work with minimum supervision and able to work in a team
  • Able to work Monday to Friday in Bukit Jalil office
  • Required language(s): English
  • Additional languages(s): Mandarin, Bahasa Malaysia

       Monday – Friday (9am – 6pm)
       Bukit Jalil, Kuala Lumpur